Privacy & Cookie Policy

Last updated: 6 October 2025

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1. Introduction

Welcome to Amiga Pilates.

This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you visit our website www.amigapilates.co.uk, make a booking, or communicate with us.

We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

By using this website, you agree to the terms outlined below.

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2. Who We Are

Business Name: Amiga Pilates

Email: [email protected]

Website: www.amigapilates.co.uk

Operations: Amiga Pilates operates across various event locations in the UK and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Amiga Pilates is the data controller responsible for this website and for how your personal information is collected and used.

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3. What Personal Data We Collect

We may collect and process the following information about you:

a) Information You Provide Directly

• Your name, email address, and phone number.

• Booking and class details.

• Health or fitness information you choose to share to ensure sessions are safe and suitable.

• Payment details (processed securely by our payment provider — we do not store card numbers).

• Any messages or correspondence you send through our forms, email, or other communication channels.

b) Information Collected Automatically

When you visit our website, some data may be collected automatically using cookies and analytics tools, such as:

• IP address, browser type, and device information.

• Pages visited, time spent on the site, and referring website.

This helps us understand how visitors use our website and improve your experience.

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4. How We Use Your Personal Data

We use your personal information to:

• Process bookings and manage class schedules.

• Communicate about your appointments or enquiries.

• Send confirmations, reminders, or service updates.

• Maintain accurate business and accounting records.

• Provide newsletters or updates you’ve opted in to receive.

• Improve website functionality and customer experience.

• Comply with legal or regulatory obligations.

We will never sell or rent your personal data or share it with third parties for marketing purposes.

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5. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

• Consent – when you have given permission (e.g. to receive marketing updates).

• Contract – to provide a service or booking you’ve requested.

• Legal obligation – to meet UK tax or accounting requirements.

• Legitimate interests – to manage and grow our business effectively and securely.

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6. How We Store and Protect Your Data

Your personal data is stored securely and only retained for as long as necessary to fulfil the purposes it was collected for.

Our systems are password-protected and encrypted where appropriate. Access is limited to authorised personnel and trusted service providers who require it to perform their role.

Records required for legal or accounting purposes are kept for up to six years in accordance with UK law.

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7. Sharing Your Personal Data

We do not sell or trade personal data.

We may share limited information with trusted third-party providers who support our business operations, such as:

• Online booking or scheduling systems.

• Secure payment processors.

• Website hosting and email service providers.

• Professional advisers such as accountants.

All service providers are contractually required to process your data safely and in compliance with UK GDPR.

If any provider processes data outside the UK, we ensure that appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

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8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your data where applicable.

• Restrict processing of your data in certain circumstances.

• Object to certain uses, including marketing.

• Withdraw consent at any time if processing is based on consent.

• Request portability of your data in a structured format.

To exercise any of these rights, please email [email protected].

If you’re unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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9. Cookies and Website Tracking

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the site function properly, enhance user experience, and collect anonymised statistics.

How We Use Cookies

We use cookies to:

• Ensure the website operates effectively.

• Remember your preferences (such as booking selections).

• Analyse website traffic through tools like Google Analytics.

These cookies do not identify you personally.

Managing Cookies

You can control or delete cookies via your browser settings.

Most browsers allow you to block cookies completely or delete those already saved.

Please note that disabling cookies may affect the performance of some features on our website.

By continuing to use this website, you consent to our use of cookies as described in this policy.

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10. Data Transfers Outside the UK

If any personal data is transferred or processed outside the UK (for example, by hosting or booking platforms), we ensure your information is protected using legally recognised safeguards such as:

• UK Government adequacy decisions, or

• Standard Contractual Clauses approved for international data transfers.

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11. Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect changes in law, regulation, or how we operate.

Any updates will appear on this page with a revised “Last updated” date.

We encourage you to review this policy occasionally to stay informed about how we handle your data.

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12. Contact Details

If you have any questions, concerns, or requests about this Privacy & Cookie Policy, please contact:

Amiga Pilates

📧 Email: [email protected]

🌐 Website: www.amigapilates.co.uk